At Humiko.xyz, we are committed to ensuring that your shopping experience is as smooth and enjoyable as possible. We understand that sometimes you may need to return a product, and we strive to make this process as easy and transparent as possible for you. Below, you will find our complete Return Policy to guide you through our return process.

1. General Return Policy

We offer a flexible return policy to ensure that you are satisfied with your purchase. If for any reason you are not fully satisfied with your order, you can return eligible products within 30 days from the date of delivery. The product must be in its original, unused, and unopened condition to be eligible for a return. All returned items must be accompanied by a valid proof of purchase.

2. Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • Original Condition: The product should be unused, unworn, and in the same condition as when you received it.
  • Packaging: Items must be returned in their original packaging, including tags, labels, and any accessories that came with it.
  • Proof of Purchase: A valid receipt, order number, or other proof of purchase is required for processing returns.
  • Time Frame: Returns must be made within 30 days of delivery.

Please note that certain products may not be eligible for return due to hygiene reasons, such as personal care items or certain electronics. We will clearly specify these exceptions on the product page.

3. How to Make a Return

Making a return is simple! Follow these steps:

  1. Contact Us: To initiate a return, please contact our customer service team at support@humiko.xyz or use the contact form on our website. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is received, our team will assess your eligibility for a return. We will send you a Return Authorization (RA) number and instructions on how to return the product.
  3. Pack the Item: Ensure that the product is securely packed in its original packaging to avoid damage during shipping. Attach the RA number on the package for easy identification.
  4. Ship the Item: Return the item to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items).
  5. Processing the Return: Once the returned item is received and inspected, we will process your return. This typically takes 7–10 business days. You will be notified via email once your return has been processed.

4. Refund Policy

Once your return is approved, we will issue a refund to the original payment method used for the purchase. Please allow 5–7 business days for the refund to appear in your account. Depending on your payment provider, the refund process may take a little longer.

  • Partial Refunds: If the returned product is damaged, used, or missing parts, we may issue a partial refund based on the condition of the product.
  • Non-Refundable Items: Certain items are non-refundable, including but not limited to:
    • Gift cards
    • Downloadable software products
    • Some health and personal care products (e.g., opened cosmetics, skincare items)
    • Products marked as final sale or clearance

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact our customer service team immediately at support@humiko.xyz. We will arrange for a return, exchange, or full refund depending on the situation. To expedite the process, please provide the following:

  • Photos of the damaged or defective item.
  • The original packaging.
  • A description of the issue.

Once we confirm that the item is defective or damaged, we will provide you with a prepaid return label and issue a full refund or exchange based on your preference.

6. Exchanges

At Humiko.xyz, we currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and then placing a new order for the desired item. This ensures that you receive the correct product promptly.

7. Non-Returnable Items

While we offer returns on most of our products, there are certain items that are non-returnable. These include:

  • Personal Care Products: Items like skincare, haircare, and health-related products that have been opened or used.
  • Perishable Goods: Any food or drink items.
  • Custom Products: Items made to order or customized to your specifications.
  • Gift Cards: These are non-returnable and non-refundable.

Please check the product page for specific return instructions for non-returnable items.

8. Return Shipping Costs

For most returns, you will be responsible for the shipping costs associated with sending the product back to us. Shipping costs are non-refundable. However, if the return is due to an error on our part (e.g., we sent the wrong item or the product is defective), we will provide you with a prepaid return label and cover the return shipping costs.

9. International Returns

If you are returning a product from outside of the country, you are responsible for any customs fees, taxes, or import duties associated with the return shipment. International returns must be sent using a trackable shipping method, and you should include the correct documentation to avoid delays or issues with customs.

10. Restocking Fee

In certain cases, we may charge a restocking fee for returned items. This fee applies if the product has been opened, is in a non-resalable condition, or is returned outside of the return window. Restocking fees typically range from 10% to 20% of the purchase price, depending on the condition of the returned item.

11. How to Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to reach out to us. Our customer support team is here to help!

  • Address: 99 Warren St, Brookline, MA 02445, United States
    Phone: +16175661689
    Email: admin@humiko.xyz
  • Business Hours: Monday–Friday, 9:00 AM to 6:00 PM (EST)

12. Changes to This Return Policy

We reserve the right to update or change our Return Policy at any time. Any changes will be posted on this page, and the updated policy will take effect as of the date posted. We encourage you to review our Return Policy periodically to stay informed about any changes.

13. Conclusion

At Humiko.xyz, customer satisfaction is our top priority. We want you to feel confident in your purchases, and our Return Policy is designed to give you peace of mind. Whether you are looking to return a product because it didn’t meet your expectations or because it was damaged, we are here to help make the process as easy as possible. If you have any further questions or concerns, feel free to contact us. Thank you for shopping with us!